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Customer Viewpoint Ratings and Reviews close Customer Viewpoint Ratings and Reviews Who leaves ratings and reviews? Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service. How are ratings and reviews collected? Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier. Can dealerships edit or remove reviews? No. Ford personnel and/or dealership personnel cannot modify or remove reviews. Are reviews modified or monitored before being published? MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as: ‣No Profanity or inappropriate defamatory remarks ‣Fraud ‣No Personal Identifying information (e.g., customer phone number or email) ‣No Competitor references (e.g., another brand or dealership) ‣Dangerous behavior (e.g. threatening to harm employees or others) ‣Lack of adequate text (e.g., symbols, emoji’s and random letters) Reviews on the product and not the customer’s Sales or Service experienceanytime by typing Search anytime by typing submit search Popular on Lincoln.com Lincoln Continental Lincoln MKC Lincoln Nautilus How do I… Update My SYNC Get Help from a Human Find a Dealer Near Me Go to the Lincoln homepage Toggle navigation VehiclesVehicles Vehicles Why LincolnWhy Lincoln Why Lincoln ShopShop Shop InventoryInventory Inventory open the search overlay Owner Owner Owner Find a Dealer Find a Dealer open the search overlay EN EN ES submit search Vehicles Why Lincoln Shop Inventory Owner Find a Dealer EN ES DASHBOARD DASHBOARD SERVICE GO TO SERVICE HOME MAINTAIN YOUR VEHICLE Vehicle Health Alerts and Reports Maintenance schedule Service history Recalls Find a dealer PROTECT YOUR VEHICLE Roadside Assistance Lincoln Protect Extended Service Plans Your warranty Lincoln Collision LINCOLN PICKUP & DELIVERY™ Lincoln Pickup & Delivery Service My Reservations Create Reservation LINCOLN OWNER CREDIT CARD About Lincoln Owner Credit Card SPECIAL OFFERS Offers and rebates Check and Redeem Rebates FIND PARTS Tire Finder Lincoln Parts Lincoln Accessories LINCOLN PICKUP AND DELIVERY SERVICE Arrange premium care for your Lincoln and we’ll come to you. SCHEDULE SERVICE SUPPORT GO TO SUPPORT HOME SUPPORT CATEGORIES SYNC & Technology Vehicle care Under the hood & mechanics Dashboard & Interior Vehicle exterior Safety & Security OWNER MANUALS Download owner manuals LINCOLN CONCIERGE About Lincoln Concierge QUICKLINKS SYNC software updates AppLink Dashboard & alerts guide How-to videos Identify your SYNC version Lincoln Connect™ with Wi-Fi Hotspot Lincoln Embedded Modem CONTACT US Connect with us LINCOLN CONCIERGE Your 24/7 personal connection to learn about Lincoln benefits, services, and vehicles. GET ASSISTANCE FINANCE LINCOLN AUTOMOTIVE FINANCIAL SERVICES About Lincoln AFS Make a payment Set up automatic payments Select paperless billing Manage AFS profile MANAGE YOUR LINCOLN ACCOUNT Find all of the financing tools you’ll need right here. ACCESS ACCOUNT THE LINCOLN WAY™ APP THE LINCOLN WAY APP The Lincoln Way App Lincoln Connect™ RELATED EXPERIENCES Lincoln Way Tour Lincoln Concierge Lincoln Pickup & Delivery™ Lincoln Experience Center MY REWARDS Lincoln Access Rewards JOIN LINCOLN ACCESS REWARDS Earn on service. Redeem on service. Rewarding and simple. ABOUT LINCOLN ACCESS REWARDS REGISTER/SIGN IN ACCOUNT ACCOUNT PREFERENCES My information Change my password MY VEHICLES Manage vehicles Add a vehicle MY REWARDS Lincoln Access Rewards MANAGE YOUR VEHICLE Let us know your vehicle’s mileage and we’ll let you know when it’s time for maintenance. UPDATE MILEAGE SIGN OUT Hi, ready to roll? Empty Garage Add your vehicle to easily find vehicle information, track your Owner Advantage Rewards and receive notifications. Plus you’ll get to know your vehicle better with helpful information tailored just for you. Takata airbag recall information Your prompt action may prevent your airbag from exploding. Read the FAQs Welcome to an effortless ownership experience REGISTER NOW Already a member? Sign In Service LINCOLN PICKUP & DELIVERY™ IS JUST THE BEGINNING We’ll be there for you and your Lincoln wherever and whenever you need us, with trusted service advisors, expert technicians and online tools and resources. REGISTER YOUR VEHICLE The Lincoln Way™ App YOUR DASHBOARD AT YOUR FINGERTIPS Control your Lincoln with complimentary start/stop, lock/unlock and Phone As A Key (available on selected 2020 model-year vehicles) remote features.* Schedule Lincoln Pickup & Delivery.™** Review important vehicle information. Access on-demand services in our Experience Collection. Discover an even more rewarding loyalty experience with Lincoln Access Rewards.™ DISCOVER THE LINCOLN WAY Lincoln Access Rewards YOUR NEW REWARDS PROGRAM IN A TIER OF ITS OWN Join the program designed to celebrate Lincoln owners. Members can: Enjoy exclusive program tier benefits Earn Points at participating Lincoln dealerships Redeem your Points toward future services at participating dealerships Access future branded experiences ABOUT LINCOLN ACCESS REWARDS Lincoln Concierge YOUR 24/7 HUMAN CONNECTION TO EVERYTHING LINCOLN Get personalized assistance, roadside and otherwise, from your dedicated team of service experts. Instantly connect via chat or phone to our highly trained experts. Customizing your Lincoln Experience Maintenance or warranty coverage Scheduling service GET PERSONAL SERVICE Icons/Small/+ Created with Sketch. Quick Links Quick Links CREATE AN ACCOUNT FIND YOUR OWNER MANUALS DOWNLOAD THE LINCOLN WAY APP CREATE AN ACCOUNT FIND YOUR OWNER MANUALS DOWNLOAD THE LINCOLN WAY APP SMOOTHER, SMARTER JOURNEYS Tap into the full tech capabilities of your Lincoln. TURN YOUR VEHICLE INTO A WI-FI HOTSPOT Lincoln Connect ™ makes staying connected with your devices effortless. Stream videos, play games, get real-time email access and surf the web. READ MORE IDENTIFY YOUR SYNC® VERSION SYNC versions can vary by vehicle model and year. We’ll help easily identify yours so you can keep connected on the road. READ MORE TIDAL X LINCOLN Take your tunes on the road with a special offer from TIDAL, available only to Lincoln owners. LEARN MORE VIEW ALL ARTICLES A DASHBOARD OF SERVICES AND FEATURES AT YOUR FINGERTIPS With the Lincoln Way™ you can access complimentary remote features,* earn and redeem rewards, as well as schedule service and Pickup & Delivery ** through your preferred dealer. The app revitalizes your ownership experience all from the palm of your hand. REGISTER TO GET STARTED Lincoln Access Rewards CELEBRATING OUR JOURNEY TOGETHER The Lincoln Access Rewards program was designed to reward members with the unexpected. Earn and redeem Points to elevate your experience. ABOUT LINCOLN ACCESS REWARDS EXPERIENCE THE PRIVILEGES OF MEMBERSHIP Your benefits of Lincoln ownership extend beyond the wheel. We’ve teamed up with incredible partners to offer you exceptional experiences. BLACK LABEL MEMBERSHIP Lincoln Black Label exclusive owner benefits include premium maintenance, upgraded travel and access to our culinary collection: a privilege that presents a curated assembly of some of the finest restaurants from coast to coast. CLEAR™ MEMBERSHIP Breeze through security at participating airports and select event stadiums with your trial membership to CLEAR. Because it uses advanced biometrics, you won’t even need your I.D.** LINCOLN EXPERIENCE CENTERS Your way in to exclusive events, vehicle demonstrations, and curated one-of-a-kind experiences, such as our custom fit studio where you can design your own Lincoln vehicle with our digital configurator and materials wall samples. THE NEW STANDARD OF CUSTOMER CARE LINCOLN PICKUP & DELIVERY When your vehicle needs service, we’ll pick it up and deliver it back to you – and...